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Vault 101 Delivery and Returns
We dispatch all of our orders the same day when ordered before 3pm* some custom plugs/jewellery might take 1 business day to dispatch.
Domestic (UK & Northern Ireland):
Royal Mail 2nd Class:
This is our standard delivery option & It’s FREE!
Delivery Time: Approximately 2-5 business days.
Tracked: No
Royal Mail 1st Class:
This is our cheapest paid for postage option.
Delivery Time: Approximately 1-2 business days.
Tracked: No
Royal Mail 1st Class Recorded:
Our cheapest “Tracked” option.
Delivery Time: Approximately 1-2 business days.
Tracked: Yes
Royal Mail Special Delivery 1pm (Saturday Guaranteed):
Our best guaranteed next day delivery option, even on Saturdays**
Delivery Time: Next working day before 1pm
Tracked: Yes
International:
Royal Mail International Economy: – This is our standard International shipping method.
Delivery Time: – In the many years of our experience, International delivery times vary dramatically form 3 business days up to 30 business days.
These are OUR general times below. More information on Royal Mail’s actual delivery times.
Western Europe: 3-10 Business days
Eastern Europe: 5-12 Business days
North America: 7-15 Business days
South America, Africa and Asia: 9-30 Business days
Australia: 9-30 Business days
Tracked: No
Royal Mail International Tracked & Signed: Currently our quickest and only tracked option (Recommended)
Delivery Time:
Europe: 3-5 business days.
Rest of World: 5-7 business days.
Tracked: Yes
For information on our delivery terms and conditions, please see clauses 15, 16 & 17 in our Terms & conditions.
*This applies Monday to Friday as our offices are closed on Saturdays & Sundays and excludes public holidays as there are no UK mail collections/deliveries during these periods.
**Does not apply if public holiday falls on Friday or Saturday. In these instances items are posted the next working day and will be received the following working day.
Returns
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition and packaging.
Once returned you will be entitled to receive an exchange or a refund, which will include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
It is buyers responsibility to cover shipping costs of return. If ordered by accident, hand the parcel back to your postman and request they send it back to sender (this is free of charge)
Important notice:
When returning your order, please return the item/s back to us providing your order number and a wee note of the size/colour you require or if you require a refund.
Return address:
VAULT 101 LIMITED
UNIT 6
1 ANNAN BUSINESS PARK, ANNAN
DUMFRIES & GALLOWAY
DG12 6TZ
